100 Multilingual Service Desk (Norwegian, Dutch, Swedish, and Danish)

National Capital Reg

Responsibilities: 

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Ensure fast and accurate turnaround of work
• Solve problems using agreed upon procedures
• Develop a comprehensive understanding and mastery of all tools
• Remain updated on products, policy, procedure and other important operational issues
• Perform other duties as assigned

Requirements:

• Previous back-end process administration experience and/or customer service experience is preferred
• Willing to move to Manila, Philippines
• Proficient in written and verbal communication in Norwegian, Swedish, Danish and Dutch language
• Keen attention to detail
• Proficient computer and technical skills
• Solid analytical and problem solving skills
• Good process mapping ability
• Proactive, service minded and able to multi-task
• Good interpersonal skills (empathy, verbal dexterity, etc.)

A competitive compensation package awaits successful hires. We also make sure that travel and relocation assistance is given to candidates out of the Philippines


Logica Philippines Inc. 
2/F One World Square, McKinley Hill, Taquig City,
Philippines 1634