CGI Vacancies QC

Category: Customer Service / Helpdesk
City: Quezon City, Metropolitan Manila, Philippines

Position ID:
J0214-0599 - Permanent Full Time
Posting Expiry Date:
April 11, 2014
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Position Description:

 1 English Speaking Resolution Specialist:
• Graduate
• 3-5 years of call center experience (Voice based)
• Excellent communication & interpersonal skills
• Preferably a stint in a supervisory role

14 English Speaking Agents:
• 1-3 years of call center experience (Voice based)
• Excellent communication & interpersonal skills
• Experience in MS Office Tools

5 Spanish Speaking Agents:
• 1-3 years of call center experience (Voice based)
• Excellent communication & interpersonal skills (Both English and Spanish)
• Experience in MS Office Tools

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
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Skills:

Analytical Thinking
Client Relationship
Communication (Oral/Written)
Conflict Resolution
Detail-oriented
English
Financial Mgmt
Listening
Microsoft Office
Motivating
Multi-tasking
Negotiation
Problem Solving/DecisionMaking
Solution Analysis
Spanish
Strategic Thinking


EMAIL: yourjobbucket@gmail.com

Customer Care

PLEASE EMAIL ME your resume (pdf/word file) at yourjobbucket@gmail.com if interested.
With following details:

Complete Name
Email Address to be used
Contact Number

***Bonus may apply

Return to Career ListingsPosition Description:

1 English Speaking Resolution Specialist:

• Graduate
• 3-5 years of call center experience (Voice based)
• Excellent communication & interpersonal skills
• Preferably a stint in a supervisory role

14 English Speaking Agents:

• 1-3 years of call center experience (Voice based)
• Excellent communication & interpersonal skills
• Experience in MS Office Tools

5 Spanish Speaking Agents:

• 1-3 years of call center experience (Voice based)
• Excellent communication & interpersonal skills (Both English and Spanish)
• Experience in MS Office Tools

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

--------------------------------------------------------------------------------

Skills:


Analytical Thinking
Client Relationship
Communication (Oral/Written)
Conflict Resolution
Detail-oriented
English
Financial Mgmt
Listening
Microsoft Office
Motivating
Multi-tasking
Negotiation
Problem Solving/DecisionMaking
Solution Analysis
Spanish
Strategic Thinking

Service Desk Analyst

PLEASE EMAIL ME your resume (pdf/word file) at yourjobbucket@gmail.com if interested.

With following details:

Complete Name

Email Address to be used

Contact Number

***Bonus may apply

Position Description:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual

judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and

proficiency.

• Produces quality work and results

• Ensure fast and accurate turnaround of work

• Solve problems using agreed upon procedures

• Develop a comprehensive understanding and mastery of all tools

• Remain updated on products, policy, procedure and other important operational issues

• Perform other duties as assigned

Other responsibilities include:

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer

• Follow agreed escalation procedures

• To come in on time and on scheduled shift and Breaks assigned by staff manager

• Follow rest day schedule as assigned

• Advice staff manager of planned leaves as stated in Logica Handbook

• Maintain quality standards in accordance with agreed metrics

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function

• To submit necessary service delivery reports

• Ensure feedback is given to staff manager if potential issues are detected

• Ensure feedback is given to staff manager if process

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. 

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills:

Analytical Thinking

Client Relationship

Communication (Oral/Written)

Detail-oriented

English

Help Desk/IT Services

Listening

Microsoft Office

Motivating

Multi-tasking

Problem Solving/DecisionMaking

Strategic Thinking

Technical Analysis

HR ADMINISTRATOR -CGI

PLEASE EMAIL ME your resume (pdf/word file) at yourjobbucket@gmail.com if interested.

With following details:

Complete Name

Email Address to be used

Contact Number

***Bonus may apply

Position Description:

1. Service Delivery

• Provide assistance to employees regarding general human resources administrative matters. Answer basic questions, provide standard policy/procedural information, and perform routine problem resolution for his/her assigned process. Update LPS and other systems as required. 

• Develop expertise in the HR Service Areas and systems together with their operations and implications on the services. Eventually be cross-trained in other HRSS functional areas.

• Keep HRSS tools BPM/Oracle LPS up to date with accurate data and ensure all queries and requests are  documented, tracked and resolved in accordance with HRSS Procedures and Work Instructions.

• Handle queries and requests on the process of assigned functional area. This includes end to end process and coordinating with People Managers, One IS, Payroll, HR Service Consultant and Third Parties regarding any assigned tasks as specified in the Global HR processes.

• Processing of complex requests which require analysis, further work around and procedure that could be an exception to the work instructions. 

• Support HRSS Team Leader and Specialist on investigating service delivery issues.

• Assist in identifying improvement and revision of processes.

• Make suggestions to update Work Instructions with local requirements to global HR processes in accordance to local legislation as advised by HR Service Consultants.

• Provide HR generalist advice to employees regarding HR policies and procedures in the various countries. The scope of the advice will initially be limited to information contained on the FAQs and HR Policy Library.

• Ensure that People Managers, Employees, Payroll and Third Parties are fully informed of any change on processes, updates on HR data and other relevant correspondence.

• Provide a positive image of Logica Global HR Shared Services through your role.

• Support other team members in the provision of HR Services and promote an active exchange of relevant information between team members to ensure that knowledge is shared across the team.

• Maintain adherence to all Company policies and procedures. 

• Assume ownership of personal development and express to People Manager training requirements. Ensure that your individual training record is kept up to date.

• Attend and participate in all scheduled and requested training events.

2. Reporting

• To submit necessary reports for HR Shared Services

• You should ensure delivery of reports even when you are absent from work. 

Measure: Completeness of report, accuracy of data, timeliness of submission of report. 

3. Business Planning

Contribute to the wider Business Planning process as required.

Measure:

• Willingness to participate

• Quality of contribution

• Timeliness of contribution

• Demonstration of initiative to improve the performance of service

• Striving to reduce costs through continuous improvement

4. Quality

• Maintain quality standards in accordance with the company procedures.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function

• Ensure that Logica policies on Data Protection and Information Security are strictly complied with

5. Teamwork and Communication

• Escalate queries and requests when requires a deeper knowledge

• Ensure feedback is given to people manager if potential issues are detected

• Ensure feedback is given to people manager if process improvement measures can be implemented

• Ensure attendance at planned meetings and trainings.

6. Security Responsibilities

All Logica employees shall be responsible for the security of the information that they use or manage, and shall ensure that appropriate measures are taken to preserve its confidentiality, integrity and availability for use. The following are basic security obligations:

• Be aware of one’s obligation under legislation governing data protection, computer misuse, copyright protection, intellectual property, the retention of public records and the common law; 

• Act with propriety in the use of the business units’ Information resources; 

• Familiarise with and conform to the Information Security policy and related Standards, Guidelines, etc; 

• Report immediately to one’s People Manager and Information Security Officer, any breaches, or suspected breaches, of the Logica Information Security policy.

7. General

• Participate in reference site visits for existing and future clients

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. 

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills:

Administrative Support

Analytical Thinking

Communication (Oral/Written)

Conflict Resolution

Detail-oriented

Human Resources

Microsoft Office

Motivating

Multi-tasking

Problem Solving/DecisionMaking

Strategic Thinking

Use Cases

Jobs at CGI Philippines

Hi Everyone,

I will be posting more jobs. Please take note of the following details you need to send via email if you are interested.

- Complete Name
-Email Address
-Contact Number
-Resume file. (PDF/ Word file)

Send to yourjobbucket@gmail.com

***We can negotiate about the referral fees


xo
CGI Employee