Service Desk Analyst

PLEASE EMAIL ME your resume (pdf/word file) at yourjobbucket@gmail.com if interested.

With following details:

Complete Name

Email Address to be used

Contact Number

***Bonus may apply

Position Description:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual

judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and

proficiency.

• Produces quality work and results

• Ensure fast and accurate turnaround of work

• Solve problems using agreed upon procedures

• Develop a comprehensive understanding and mastery of all tools

• Remain updated on products, policy, procedure and other important operational issues

• Perform other duties as assigned

Other responsibilities include:

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer

• Follow agreed escalation procedures

• To come in on time and on scheduled shift and Breaks assigned by staff manager

• Follow rest day schedule as assigned

• Advice staff manager of planned leaves as stated in Logica Handbook

• Maintain quality standards in accordance with agreed metrics

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function

• To submit necessary service delivery reports

• Ensure feedback is given to staff manager if potential issues are detected

• Ensure feedback is given to staff manager if process

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. 

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills:

Analytical Thinking

Client Relationship

Communication (Oral/Written)

Detail-oriented

English

Help Desk/IT Services

Listening

Microsoft Office

Motivating

Multi-tasking

Problem Solving/DecisionMaking

Strategic Thinking

Technical Analysis