IBM: Workforce Specialist

Responsibilities: 

• In charge of implementing work schedule and monitoring shift changes of CCS in order to ensure that there are sufficient manpower deployed at a given shift schedule.

• Responsible for preparing reports and statistical data for internal and external clients.

• Responsible for analyzing trends and daily MIS to track leakages in the system.
   Requirements: 

• Candidate must possess at least a Bachelor's/College Degree , any field.
• Required skill(s): forecasting, Scheduling, MS Excel.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
• Full-Time positions available.

We offer a premium for previous contact center experience.

For Customer Care and Technical Specialist positions - Walk-in applicants are prioritized!

QUEZON CITY
4/F IBM Building F, UP-Ayala TechnoHub
Commonwealth Avenue, Diliman, Quezon City

FOR REFERRAL, PLEASE CONTACT 09159977770.

PLEASE INCLUDE YOUR NAME AND BLOGGER ADS SO I CAN TRACK EASILY.