IBM: Workforce Management Supervisor (Team Leader)

Responsibilities:  Responsible for leading a team of Workforce Management Specialists Responsible for implementing work scheduling and monitoring shift changes of CCS in order to ensure sufficient manpower deployed at a given shift schedule Responsible for generating and submitting reports as needed by management and operations   Requirements:  Candidate must possess at least a Bachelor's/College Degree , any field. Required skill(s): forecasting, People Management. At least 3 year(s) of working experience in the related field is required for this position. Preferably Assistant Manager / Managers specializing in Customer Service or equivalent. Full-Time positions available. We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions - Walk-in applicants are prioritized! QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: - Across UP Diliman Campus - Across PhilCoa Terminal FOR REFERRAL, PLEASE CONTACT 09159977770. PLEASE INCLUDE YOUR NAME AND BLOGGER ADS SO I CAN TRACK EASILY. THANKS!