Credit and Collection Team Lead

Credit and Collection Team Lead

The role will assume responsibility for:

·         Providing day to day lead responsibility to a team of credit & collection associates

·         Organizing and assigning day to day activities to team associates to ensure continuity of operations

·         Process management including providing coaching and completion of performance evaluations

·         Providing guidance on day to day activities and resolve escalations on account activities

·         Supporting team associates on activities ensure satisfaction of customers and effective communications

·         Analysis, requests for information, metrics, and reports

·         Contacting of customers for payment through written and verbal means to request payment or to discover reasons for non-payment

·         Interpreting the SLA (Service Level Agreement)

·         Management types of reports utilized for planning, reporting, and monitoring collection activities

·         Understanding customer buying and payment processes to develop strategies to effect prompt payment from customers. Uncover any issues and take appropriate action within operations to resolve those issues preventing customers from making prompt payment.

Typical background for a Credit and Collection Team Lead:

·         Competent in using Microsoft Windows

·         Financial analytical skills

·         Excellent Communication and Verbal skills (English)

·         Ability and desire to excel in a fast-paced work environment

·         Must be willing to work in Quezon City

·         Must be willing to work night shift

·         College graduate


 PLEASE EMAIL ME at yourjobbucket@gmail.com if interested.