Qualifications:
- 10 years schooling or equivalent. (High School Graduate)
- Experience: 2+ years.
- Excellent interpersonal, telephone and customer service skills.
- Ability to work in a busy sales team environment.
- PC based skills to operate Windows package including Microsoft Word/Excel/E-mail.
- Knowledge of contact centre and airline industry procedures and methodology.
- Standard Fares and ticketing courses, Skywards and MARS reservations systems.
- Other languages besides English: Arabic
Task Description:
- To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans.
- Ensures the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
- Issues Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
- Ensures that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
- Supports the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. (Reservations and Ticketing Offices only).
Procedures:
Step 1:
Obtain your Emirates Online Reference Number (ORN)/Application No. To get your ORN/Application No., please follow the following procedures:
- Log on to www.emiratesgroupcareers.com.
- Click VIEW JOB VACANCIES.
- Search for the job position title: ________________ or Job Reference: ___________ and click APPLY NOW.
- Register and follow directions in filling out the required text fields with your personal information.
- After you have successfully submitted your application, you will receive an email from Emirates with your reference number. It may take a few days for you to receive an email with your ORN/Application No. You may proceed to Step 2 while waiting for your ORN/Application No., but be sure to provide the IPAMS Officer-in-Charge with your ORN/Application No. as soon as you receive it.
- If you need more help, you may seek assistance from the IPAMS Officer-in-Charge of Emirates/DNATA by calling the IPAMS contact numbers.
Step 2:
Register and apply online in the APPLICANTS page of ipams.com. You will need to upload your resume in MS Word format (and if possible, paste a scanned copy of the biographic page of your passport in your resume), and also upload a scanned 2x2 colored photograph with white background into your online application.
If you have already received your ORN/Application No., please make sure that you indicate it in your resume. Otherwise, kindly update your online application with IPAMS to indicate your ORN/Application No.
Remember to ensure completeness in your resume and provide all the details of your work experience. This means you must input your complete job task/description per job position title that you hold in all your work experience. |
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