Team Leader - PTS
Resourcing Admin (Job 106)
·
The Offshore Resource
Administration Services (RAS) Team Leader will manage the delivery of BPO
activities for PTS UK Resource Management.
Personal Assistant –
HRSS Team (Job 107)
·
Provide a wide range of
administrative and secretarial support to the Director of Global HRSS, Head of
HR Services, Head of HR People Services, Head of HR Business Services and
Global HRSS Project Manager.
·
The Quality Specialist will
be responsible in creating the QA plan, assuring cortex and CMMI compliance of
the service and alignment of Dutch QA team within Outsourcing Service.
·
The role will be in support
of business as usual operations in respect of BI-SLA (Business
Intelligence-Service Level Agreement), Change Management and PMO (Programme
Management Office).
·
Responsible for effective and
efficient service delivery by managing and completing work assigned from work
queues while meeting quality and service level agreements.
·
Responsible for conducting
regular process reviews and generating inputs to process improvements for IT
and BPO; shall be engaging the project teams from initiation to BAU and
closure, ensuring proactive reviews to address potential delivery issues.
Shall conduct internal audits, participate in gate reviews, release and
configuration audits
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