Team Leader (Iloilo) Call Center

Responsibilities:

The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction.

The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each CSR within his/her team.
The Team Leader is responsible for achieving employee, client, and shareholder satisfaction through effective people leadership.

 

Additional responsibilities may be added as the needs of the business change and expand:

• Promote communication and be open to feedback.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation amongst team members and colleagues.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree , any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Iloilo.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
• 5 Full-Time positions available.

Transcom Asia
Amigo Terrace Hotel and Mall
Corner Iznart and Delgado Streets
Iloilo City
Telephone Number: (033) 509 2061