Be an IBMer

CALL CENTER AGENTS 

Location: UP-Ayala TechnoHub, Quezon City

EDSA Central, Mandaluyong City

PBCom Tower, Makati City 

Responsibilities:

• 24x7 operations but peak will be in the morning shift. Minimal staffing during the night. 

• Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world's largest banking and finance accounts 

• Provide value to the customer by being responsible for the provision of service and sales solutions in an effective and efficient manner. 

• Transform sales/service inquiries into enhanced customer relationships 

• Describes customer channels & products 

Qualifications:

• Excellent English communication skills 

• Proficient in the use of computers and internet applications 

• Completed at least 2 years of college education, or a 2-year diploma/certificate course 

• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts

• Experience in up-selling and cross-selling is an advantage

• Fresh graduates are welcome to apply

• Premium pay is offered to candidates with previous international contact center experience

TECHNICAL SPECIALISTS 

Responsibility: Provides excellent technical support service by phone for one of the world's leading manufacturers of Consumer Electronics.

Qualifications:

• Excellent English communication skills 

• Highly proficient in computers and internet applications 

• Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field

• Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage

• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts

• Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required

• Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience

SALES SUPPORT SPECIALISTS

Responsibility: Generates and submits sales proposals and coordinates sales activities for the IBM North America sales team.

Qualifications:

• Excellent oral and written English communication skills

• College graduate of a 4-year management-related course 

• Proficiency in computers and internet applications

• Good analytical, documentation and organizational skills, with keen attention to detail 

• Able to manage multiple tasks simultaneously 

• Able to balance and effectively prioritize workload in order to meet deadlines

• Willing to work on graveyard shift

• Willing to work in Makati City

Preferred but not Required:

• Graduates of Math, IT, Commerce, Business, Management, Marketing and related courses

• Previous work experience in Marketing, Sales, Management, Bid support, Contract creation and Pricing is preferred

• Good working knowledge of MS Excel

• Above average knowledge in IT and IT-related tools

IBM Global Process Services - Contact Center and CRM Solutions Unit

Visit our sites right away and get a job immediately!

MANDALUYONG CITY

EDSA Central Pavilion, 3rd Floor 

EDSA corner Shaw Boulevard 

(MRT-Shaw Station)

_ Monday to Friday from 8am to 5pm 

QUEZON CITY - UP Ayala

IBM Building F, 4th Floor

UP-Ayala TechnoHub, Commonwealth Ave. Diliman (Philcoa Area)

_ Monday to Friday from 8am to 5pm

FOR REFERRAL:

PLEASE EMAIL yourjobbucket@gmail.com