Service Desk Team Leader (Job
130902)
The Service Desk Team Leader
will be responsible for:
·
Build
client relationship and liaises with line management to generate productive
long term business.
·
Proactively
support the building of balanced teams at management and project level. Manage
staff proactively and professionally and inspires confidence amongst the team).
·
Perform
Service Desk activities in support of high-call volume and support backlog
periods.
·
Perform
Incident ticket quality assurance
Background for Service Desk Team Leader:
·
Bachelor’s
Degree in Business Administration or related discipline or the equivalent
·
Ability
to communicate with all levels within the organization is required in the
following areas: Proficient relationship management and conflict resolution
skills
·
Proficient
skills to analyze, develop, and implement workforce-related solutions using
knowledge of employment law, staffing, training techniques, and service
management practices.
·
Proficient
presentation and communication skills
HR
Reports Analyst (Job 130905)
The HR
Reports Analyst will be responsible for delivering Global HR Operational and
Management reports from the Logica People System.
Background for HR
Reports Analyst:
·
At
least 1 year of experience in Human Resources preferably in shared services
and/or BPO.
·
Proficient
with using MS Office applications especially Excel
·
Knowledge
in Oracle HRMS, Discoverer Tool, and Oracle SQL Developer is a plus
·
Good
communication skills
·
Good
organization skills and can handle administrative tasks well
HR
Analyst (Job 130906)
The HR
Analyst for Technical Services team will be responsible for delivering new
requirements and/or maintaining existing Automated Virtual Assistant (aVA)
modules/ lessons for the Logica People System.
Background for HR
Reports Analyst:
·
At
least 1 year of experience in Human Resources preferably in shared services
and/or BPO.
·
Proficient
with using MS Office applications
·
Knowledge
in Oracle HRMS and UPK Developer Tool is a plus
·
Good communication
skills
·
Trustworthy with
regard to confidential information
HR
Administrator - Data Changes (Job 130908)
The HRSS Administrator
will be responsible for delivering HR services on the assigned process to
multiple countries as defined on the agreed Key Performance Indicators.
The Administrator will handle enquiries and requests sent by employees using HRSS
tools.
Background for HR
Administrator:
·
Graduate
of any degree
·
Keen
attention to detail
·
Above
average oral and written communication
·
Proficient
computer skills
·
Willing
to work in shifts
Billing
Ops Analyst (Job 130916)
The Billing Ops
Analyst will be responsible for effective and efficient service delivery by
managing and completing work assigned through bill runs, quality checks,
billing enquiry responses and comprehensive reporting while meeting quality and
service level agreements.
Background for Billing
Ops Analyst:
·
Significant
SQL knowledge in Oracle and Toad.
·
Excellent
MS Office skills, including macro
·
Working
experience in Windows and Unix platforms a plus
·
Keen
attention to details
Project
Support Analyst (Job 130920)
The Project Support
Analyst will be responsible:
·
Act
as the main point of contact for all PO(project office) related matters
·
Coordinate
with customer to ensure that service requirements and priorities are clear and
are delivered to expectations
·
Coordinate
with the customer programme and project managers to follow-up on deliverables
and perform all required PO related tasks
·
Perform
all other functions that may be assigned by the BPS Service Manager
Background for Project
Support Analyst:
·
At
least one year experience on PMO/PSO related support functions
·
Familiarity
with service delivery processes
·
Ability
to document processes and propose improvements
·
Knowledgeable
in MSOffice, MS Project, MS Access, Sharepoint, Visio and similar other tools
Proficient in oral and written communications
