Customer Care Specialist - Quezon City wu

Requirements:

We are looking for candidates with:

• A College Degree of any course
• Work experience related to sales or credit cards
• Above average communication skills in English
• At least 6 months customer service and sales experience of any kind
• Background in supporting financial services
• Skills in cross-selling
• Basic computer operations knowledge
• Persuasiveness and a willingness to sell
• An ability to deliver information at customer's knowledge level in an understandable manner
• An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Strong interpersonal skills and ability to think independently and follow through effectively
• Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in UP Science, Quezon City

ONLINE APPLICANTS ARE IMMEDIATELY PROCESSED.

Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)

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Convergys Corporation Philippines is the premiere career destination in the country, as we provide the opportunities to make your dreams real ---- We have 24, 000 stories to tell which prove that we can.

Because we are the BIGGEST and the BEST, we offer true career development, healthcare benefits, above industry compensation, a warm and enjoyable work environment, and a culture of diversity, that guarantee professional and personal growth. We discover within people their inherent strengths and develop paths that lead to their success.

We know how to take care of our employees because we focus on the things that make the real difference for success. We deliver unparalleled customer satisfaction because our workforce is empowered - this approach has made us a global leader for 25 years. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients. We definitely know how to make your careers grow, look at us.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has 14 contact center facilities in the Philippines – 10 located throughout Metro Manila, 3 in Cebu City, and our 14th center, in Bacolod City. We employ approximately 24,000 Filipinos since we started operations and we are constantly in search of the best and the brightest people to join our growing family as we continue to expand our business.

In Convergys, we do great things everyday. We offer opportunities that will lead to your success, a great place to work, and a family that you can be part of. If you are driven to jumpstart a winning career, and yearn to be part of something special, this is your chance. Come and make your dreams real with Convergys.