Our company name ‘Ensogo’ is derived from the words Entertain, Social, and Go. Ensogo.com offers deals for 50-80% off on services and products and we guarantee the best value for our members. Our goal is to find unique and interesting things for our online members to do, see, eat, and buy around their city. We work closely with the local businesses to create attractive deals for our online members to enjoy. Ensogo is a win-win for everyone because our members get great deals, local businesses gain new customers, charities receive donations, and we get a success fee.
Our vision is to pioneer social commerce, inspired by social responsibility. Our mission is to drive our endeavours through the support and empowerment of our colleagues. We empower our colleagues to create their own destiny with integrity and social responsibility in their actions. We work hard, enjoy what we do, and want to work with the right people to create a great company. Ensogo currently operates in Thailand and Singapore and soon to launch in other Southeast Asian countries.
The Opportunity
At Ensogo, our primary focus is creating a valued experience for customers and ensuring they become and remain our ‘members.’ The Customer Care Representative is an important part of our focus on providing the best ‘member services’ experience. We want our member services team to keep our members delighted with their Ensogo experience. You are the expert guide who can answer all questions about our product and services. You are also the mediator that finds the best solution benefitting our members while upholding our ethics and brand image. You will report to the Sales Operations Manager to ensure high standards of interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services
The Responsibilities
• Interact directly with customers either by telephone, email, or face to face.
• Assist customers with product and transaction inquiries.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Manage and solve customer complaints.
• Research and troubleshoot customer related service issues.
• Perform customer verifications, process orders, forms, applications and requests.
• Direct requests and unresolved issues to appropriate departments.
• Keep records of customer interactions, transactions, complaints, and details of actions. taken. Multi-tasking all areas of job responsibilities as defined by management.
• Communicate and coordinate with various internal departments.
The Right Stuff
• 2-3 Years of proven Customer Service or Call-Centre experience.
• Excellent verbal skills able to articulate clearly and concisely.
• Can speak and write English
• Strong problem-solving skills and commitment to deliver exceptional customer service.
• Knowledge of customer service infrastructure, principles, and practices.
• Self motivated, responsible, dependable and prompt individual with excellent work attendance record.
• E-Commerce Customer Service experience is a plus!
• Knowledge of CRM programs and IVR or telecommunications software and devices is essential.
No comments:
Post a Comment