Customer Service Representative (Non-voice)

Customer Service Representative (Non-voice)

RESPONSIBILITIES:
Provide order entry from a professional client base, customer service mail inquiries (customer maintenance), ensuring all interactions reflects quality, accurate and prompt delivery that meets the current departments service level agreements. The position directly addresses the corporate value of Customer Focus so as the position and functions thereof reinforce to our customers that we want to be their preferred and indispensable partner.

REQUIREMENTS:

• Graduate of any four (4)-year course
• Experience in a Customer Service Call Center or Database/Order Entry environment is an advantage
• Must be willing to work on graveyard shift
• Must have excellent analytical and problem solving skills
• Must have effective written and spoken English language skills
• Must be keen on details
• Must have general knowledge of PC applications such as Internet Explorer, Acrobat Reader, and Microsoft application (Outlook, Word, Excel)
• Must have good typing skills, minimum of 35 wpm
• Provide order entry from a professional client base, customer service mail inquiries (customer maintenance), ensuring all interactions reflects quality, accurate and prompt delivery that meets the current departments service level agreements. The position directly addresses the corporate value of Customer Focus so as the position and functions thereof reinforce to our customers that we want to be their preferred and indispensable partner.
• Provide order entry from a professional client base, customer service mail inquiries (customer maintenance), ensuring all interactions reflects quality, accurate and prompt delivery that meets the current departments service level agreements. The position directly addresses the corporate value of Customer Focus so as the position and functions thereof reinforce to our customers that we want to be their preferred and indispensable partner.

SPi Building, Pascor Drive
Sto. Sto. Niño, Paranaque City 1700 Niño, Paranaque City 1,700
Metro Manila, Philippines Metro Manila, Pilipinas
Tel: +632 855 8600 Tel: +632 855 8600
Fax: +632 851 7120 Fax: +632 851 7120