Hi Everyone,
Good day!
The following positions are currently open.
Company: SeaChange International
Address: 2/F Bldg. A, UP Ayala Techno Hub, Commonwealth, Diliman,
Please email your resume to anameliza.santos@schange.com in Microsoft Word (.doc) format to the link below. Resumes in other formats will not be accepted. If you wish to enclose a cover letter, please include it in the body of your email message.
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Technical Support Engineer 1
This position is to provide technical support for SeaChange Video On Demand Systems. We work in a fast paced 24x7 support environment which will require answering of support calls on the phone along with being flexible to travel to customer sites when needed or to work various hours or over weekends or Holidays as needed.
• Consistently pass the spot case audit check conducted by management and/or leaders
• Must be flexible and be able to work/cover different shifts when needed
• Must assist the department with weekend rotation
• Provide exceptional customer service to internal and external customers
• Work together and respect fellow team members
Requirements:
The focus of this opening is for a CUSTOMER SERVICE PROFESSIONAL with strong computer skills and as such this job requires the ability to multi-task, prioritize calls and display strong time-management skills. You will be required to take ownership of as part of a team to answer live phone queue calls as fast as possible while accurately recording the customers issue, contact information and setting the proper expectations for follow-up. A candidate for this job must also have very clear technical writing skills as service requests must be recorded for each issue and the detail must be accurate and customer readable.
• 3-5 years experience in a customer service, technical support/helpdesk environment.
• EXCELLENT CUSTOMER SERVICE SKILLS A MUST.
• Verbal & written (English) communication skills are key
• MS Windows 2000 or MS Windows 2003 experience. ( MCSE a plus )
• Basic LAN/WAN experience
• BS in Computer Science, Computer Engineering, ECE or equivalent
• Basic SQL server experience a plus.
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Product Management Associate
Responsibilities
· Conduct research on SeaChange products’ economical benefits to customers and develop sales guides.
· Conduct research on competitive products and develop competitive analysis.
· Work with engineering to develop product performance metrics and compatibility matrix.
· Develop configuration guidelines based on product performance metrics and compatibility matrix. Assist worldwide sales teams in their configurations and quotes for customers.
· Work with engineering to develop product demos and value added solutions.
Requirements
· 0-5 years of work experience
· Bachelor’s degree in Math, Economics, Media communications, Business Management, Engineering, or any other technical field.
· Self-motivated, able to perform tasks with little supervision
· Strong verbal and written skills in English
· Willingness to have con calls with the worldwide teams outside of regular working hours
· The ideal candidate should have a technical education/background but is motivated to pursue a career in high tech business.
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Principal SW Engineer - Sr. Creative Flash Developer
What you'll be doing:
Prototyping, designing, building, and deploying original sites that are rich in video, audio and Flash animations. Creating rich media banners, websites and multimedia presentations in Flash. Integrating company branding, video, animation, still images, text and audio all into the graphical design of web sites and applications. Utilizing various Adobe graphical software tools and technologies to transform graphical concepts into specific web designs.
Working with Sales, Professional Services and directly with customers to fully understand and translate requirements into exciting and leading edge web sites and applications. An eye for quality and leading edge design is essential in this position, as we are working for the television and video industry leaders. You must be able to demonstrate strong initiative to advance team effectiveness, in line with department objectives, with little direction.
Requirements:
- Experience with the tools/technologies above for the technology focus posted below.
- A minimum of 2 year of designing, creating, and producing interactive media and websites.
- College Degree in Digital Design, Graphic Design, or equivalent experience.
- A professional, responsible, and organized approach.
Must have experience with following tools & technology:
- Advanced Design principles and Web design.
- Advanced conceptual development and layout skills.
- Advanced use of Adobe Photoshop, Adobe Illustrator, Adobe Flash and the CS3/4 Suite (ActionScript 3)
- HTML and Javascript.
- Experience with After Effects, Premiere or other video editing software
- Advanced Animation techniques.
- Some knowledge of ASP and .NET. Communication skills.
- Experience showcasing external media (video/audio/photo) dynamically
- Build the stage and create complex animation
- Using your understanding of interaction to create user friendly and innovative interactive experiences
Please be ready to provide a recent portfolio of work.
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Call Queue Monitor
In this position you will provide technical support for clients using our SeaChange Broadcast MediaClusters, MediaClients, MediaLibrary and other video server products. As a part of our fast paced 24/7/365 Customer Service Team you will provide technical assistance to customer inquiries via telephone and e-mail. Candidate must have the ability to work flexible hours, weekends and holiday schedules. Candidate must be flexible to travel to customer sites when needed. This travel could be both national and international.
Candidate must maintain a strong customer satisfaction focus with proven computer and networking skills. Candidate must have the ability to multi-task, prioritize support calls and display strong time-management skills. Good analytical, trouble-shooting, documentation and interpersonal skills are required for this highly visible role.
Requirements:
Excellent customer service skills
- Solid verbal & written communication skills
- At least 3years of related Customer Service experience preferred
- MS Windows 3.5, NT 4.0, 2000 or MS Windows 2003, Windows XP, experience and DOS.
- Basic LAN/WAN experience
- BS in Computer Science, Computer Engineering or ECE, and equivalent work experience
- Able to work nights, weekends and holiday schedules
Optional Qualification
- Knowledge of Broadcast video and transmission systems.
- Understanding of Video Compression.
- Familiarization with Vector scopes, Waveform Monitors and Audio scopes.
- MCSE
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Net Web Developer
The .Net Web Developer designs, develops, and implements internal business process workflows using Skelta BPM with Microsoft SharePoint 2007. In addition to development responsibilities, the Web Developer will work on development projects using SharePoint Portal Server, web services and client/server based applications. The web developer will be involved with workflow and documentation management development using Sharepoint 2007 (Microsoft Office SharePoint Server). Requires strong navigation and site-design instincts. Will play a role in interface/connectivity design, development and implementation of project stages applying expertise in the development and utilization of web-based languages and protocols.
Responsibilities
- Design, development and implimenation of custom business process workflows using Skelta BPM software and MS SharePoint 2007
- Architect, develop and deploy technical solutions for SharePopint websites applications using C#, VB.Net, ASP.Net ,XHTML, CSS, AJAX based technologies and MOSS 2007
- Develop object oriented code and/or provide maintenance and enhancements to existing code Enable .net workflows through Skelta Business Process Management (BPM) software
- Create custom sharepoint web parts for required site elements using C#, VB.Net, ASP.Net
Requirements:
- Experience in ASP.NET 2.0 development (preferred)
- Microsoft Server 2003/2007
- Strong troubleshooting skills.
- Experience with one or more relational databases (preferably MS SQL)
- BS degree in Engineering or Computer Science
- Strong communication skills and the ability to communicate with various levels of technical experience (project management, other developers, operations, end users, and support staff) as well as divisional personnel and customers
- Excellent diagnostic, debugging, and problem solving skills
- Good documentation skills to create and maintain a document library related to this area's programs, processes and procedures
- Independent worker, self motivator
- Familiar with Windows server and MS SQL and Office Suite
Computer languages required
C#, ASP.net, SQL, JavaScript, XML, CSS, HTML,
Special Skills
- Microsoft SharePoint Server 2003 or 2007 (a plus)
- Microsoft Visual Studio.NET
- Understanding of basic data architecture
- 5 years experience developing complete websites, applications, workflows, database schemas and business processes
- 5 years as a SharePoint developer creating workflows, forms and sites with Windows SharePoint Services, MOSS, MS-Office tools, .NET, Visual Studio, SQL-Server
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Principal QA Engineer
Designs, prepares documents and executes software quality assurance testing.
- Utilizes formal test and software quality assurance (SQA) methodologies and constructs test databases and network setups.
- Creates, extends, updates, and maintains functional details in client regression test plans.
- Sets up experimental networks, including configuration of servers, hardware and software on host operating systems to run simulations and testing.
- Responsible for coordinating SQA project tests when testing is performed across several related projects.
- Analyzes and reports significant bugs under the appropriate project/product.
• Tracks all bugs and project issues.
Requirements:
At least 8 years related work experience and 3 years in a Senior or lead position
Must have experience in mentoring, leading and/or supervising a team of Junior/Senior QA Engineers
Requires relational database experience, automation and programming experience.
Knowledge of software architectures and all supported platforms (i.e., PCs, PC Networks, UNIX).
Testing skills: Good understanding of testing processes. Follows testing methodology.
Experience in testing under Agile development.
Basic knowledge in SQL scripting and Networking. Good communication skills (Verbal and Written).
Knows how to configure Databases and troubleshooting.
Exposure to Unix and Windows OS.
Education : BS degree in Computer Science, Engineering or any related course
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MAnager, Technical Support
In this position you will provide technical support for clients using our SeaChange Broadcast MediaClusters, MediaClients, MediaLibrary and other video server products. As a part of our fast paced 24/7/365 Customer Service Team you will provide technical assistance to customer inquiries via telephone and e-mail. Candidate must have the ability to work flexible hours, weekends and holiday schedules. Candidate must be flexible to travel to customer sites when needed. This travel could be both national and international.
Candidate must maintain a strong customer satisfaction focus with proven computer and networking skills. Candidate must have the ability to multi-task, prioritize support calls and display strong time-management skills. Good analytical, trouble-shooting, documentation and interpersonal skills are required for this highly visible role.
Requirements
- Excellent customer service skills
- Solid verbal & written communication skills
- At least 3years of related Customer Service experience preferred
- MS Windows 3.5, NT 4.0, 2000 or MS Windows 2003, Windows XP, experience and DOS.
- Basic LAN/WAN experience
- BS in Computer Science, Computer Engineering or ECE, and equivalent work experience
- Able to work nights, weekends and holiday schedules
Optional Qualification
- Knowledge of Broadcast video and transmission systems.
- Understanding of Video Compression.
- Familiarization with Vector scopes, Waveform Monitors and Audio scopes.
- MCSE
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System Administrator
The System Administrator is responsible for direct guidance and phone desktop support to existing and new employees in the Philippine facility. In this role, the admin will work closely with Acton IT Staff and escalate issues as required. This person must have the ability to work in a fast paced environment, and be able to balance priorities. This person will also work with the Director of IT to establish budgets for the Philippine facility and provide system metrics on the Servers, LAN & WAN. This position requires the supervision of the Level 1 administrator, and will assign tasks and priorities as required.
The position includes installation, configuration, and troubleshooting of Windows Servers, Workstation and Laptops, as well as desktop application support, including but not limited to: Microsoft desktop applications, Lotus Notes, Norton Anti-Virus, Engineering applications such as VMware, Visual Studio, as well as other 3rd party applications used by the company. The System Admin L@ will test new operating systems and applications, and as required integrate them into existing infrastructure. The admin is responsible for the Lotus Notes Email database administration, and company wide backups. This person will work with outside vendors when issues arise that are outside the scope of SeaChange IT Group.
Required Experience:
- Proficient in an XP Client/Server 2003 and 2007 environment
- Solid understanding of TCP/IP and related concepts
- Configuring network switches
- Administration of Printers & Print Servers
- Support of Microsoft desktop applications
- Support of Lotus email and databases
- Support of Backup Exec. Backup software
- Support if 3rd party applications used by company
- Excellent troubleshooting skills
- Strong interpersonal, organizational, and communication skills
- Preventative maintenance on computer equipment
- Inventory control via Asset Tracking
- 5 years in technical field or related area
- 5 years in supervisory/management experience
Beneficial Skills:
- Router and Firewall
- Avaya phone switch
- Configuring Extreme switches
- WAN Concepts
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Principal System Integration & Test Engineer
Responsibilities include but are not limited to:
- The individual contributor is capable of helping define complex customer systems and configurations that will provide a coverage solution and optimization within hardware and budget constraints.
- The individual will be recognized by peers to be an influencer in the development stages through the delivery of a quality product promoting adopted system integration and test engineering practices.
- The individual is a strong contributor in defining the end to end engineering practices/processes for integrating and testing products prior to delivery and at customer facilities.
- Can support cross functional teams in the organizational activities through product life cycle leading small activities as required.
- Develops and applies the art of systems integration and test engineering methods, theories and research techniques to the design and development of complex systems hardware and software development activities.
- Supports plans for systems integration and test or supports the advanced planning of phases of significant projects.
- Analyzes, evaluates, and plans quality engineer methods of approach and organizes means to achieve solution of complex technical quality engineer problems to support development activities.
- Helps plans systems engineering and integration portions of projects, or phases of projects, to resolve advanced and complex technical quality engineering problems.
- Collects data and performs analysis of effectiveness of testing methods including but not limited to performance, root cause analysis, or other metric improvements methods.
- Helps promote the mentoring, education, and training to junior systems integration and test engineers promoting company adopted engineering practices for systems integration and test.
- Drives retrospectives and determines improvement paths initiatives based on the results.
- Reviews project activities, defines metrics, and tracks for improvements in processes of quality engineering activities.
- Capable and effective at presenting to the senior audience level including ether development peers, management, or customers around technical project aspects, proposals, or deterministic data analysis presentations.
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Software Engineering Manager
The individual hired for this position will be responsible for:
- Managing a group of engineers focused on the development and sustaining engineering of SeaChange products.
- Coordinating the activities and deliverables for a multi-disciplinary technical team, including planning, estimating, scheduling, tracking internal and external dependencies, eliminating obstacles to successful delivery of product, reporting progress, working across groups for dependencies, ensuring the engineers follow a development process, tracking progress on project plans, and coordinating access to equipment in the lab.
- Contributing to the technical direction of the products at an architect level.
- Managing product development and sustaining activities, interacting heavily with other departments such as customer support, manufacturing, field service, sales, and, possibly, direct customer interaction, to prioritize bug fixes and resolve customer issues.
- Providing managerial direction and motivating individuals to ensure team meets schedule and quality commitments.
- Conducting performance reviews, providing career growth opportunities, and recruiting for open positions.
The ideal candidate will have the following qualifications:
- Consistent track record of success in similar positions.
- Experience staffing and managing an engineering team, with a wide range of skill sets, through the full software product lifecyle
- Manager who creates clear goals and fosters accountability/ownership.
- Dynamic person who leads by example and builds loyalty.
- Manager who understands the balance between risk assessment and time to market realities.
- Team player who will build bridges inter-and intra-departmentally.
- Recent systems/software experience with complex products, especially quickly learning complex systems that involve multi-threaded services and network communications.
- Proven track record of good written and verbal communication skills with customers, partners, and internal teams.
- 10+ years technical experience, 5+ years project management experience in a leadership role, and 5+ years managerial experience. - Desired educational background includes a Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related field. - Philippine Citizen or permanent resident.
Thanks and regards,
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