Fresh Graduate Agents

Fresh Graduate Agents
(National Capital Reg - Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be not more than 24 years old.
* Fresh graduates with no work experience are encouraged to apply.
* Full-Time positions available.

24/7 Customer Philippines Inc.
G/F MJ PLAZA 106 Valero st. Salcedo Village Makati City
http://www.247customer.com

SOURCE: http://callcenterjobs.grabeh.com